Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional vehicle detailing and valeting services. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our detailing services, including your contact details, vehicle specifications, service history, and specific treatment preferences. This helps us deliver customised detailing solutions that meet your vehicle's requirements.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information enables us to provide comprehensive detailing services, including:
- Managing detailing appointments and treatment scheduling
- Documenting vehicle condition and specific treatment requirements
- Maintaining service history and coating warranty records
- Processing payments for services
- Communicating about appointment confirmations and service progress
- Providing aftercare recommendations and maintenance reminders
We handle your data responsibly, using it solely for your vehicle care requirements and essential business operations.
3. Vehicle Information and Treatment Records
Details about your vehicle specifications, paint condition, previous treatments, coating applications, and maintenance schedules are stored securely as confidential business information. We maintain these records to ensure consistent service quality and warranty compliance.
Vehicle treatment information is accessible only to our detailing team and stored on secure systems with restricted access.
4. Detailing Documentation and Warranty Records
Information about your vehicle's condition assessments, treatment applications, coating warranties, and maintenance requirements are used specifically for service delivery and protecting your investment in vehicle care.
This documentation helps us ensure treatment compatibility and provides important records for warranty validation and future service planning.
5. Data Protection Measures
We implement robust security protocols to protect your personal information and vehicle records. Client data is stored on encrypted systems with access limited to authorised team members involved in your vehicle's care.
Our detailing team follows strict confidentiality agreements regarding client information and vehicle treatment details.
6. Service History and Maintenance Management
We maintain detailed records of your detailing treatments, coating applications, and maintenance schedules to support consistent quality and understand your vehicle's care requirements over time.
Service history forms part of our client management system and is accessible only to team members involved in your vehicle's detailing services.
7. Legal Basis for Processing
By using our detailing services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, warranty management, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, or coating manufacturers for warranty registration.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or vehicle treatment details.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Detailing records and warranty information are typically maintained for the duration of coating warranties plus 1 year to support service continuity.
Financial records are retained for 7 years for accounting and tax compliance. Vehicle treatment information is reviewed periodically and archived when no longer needed for active warranties.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: November 2025